As a sales support specialist you will accomplish moving freight through outbound and inbound calling. You will negotiate rates for that service with our large base of existing carriers and work to develop those relationships while establishing new ones as well. We are looking for an individual who works well with a variety of personality types and has the ability to assess needs, prioritize, schedule and ensure individual, team and company goals are met in an effort to build the division .
This position will report directly to a Senior Capacity Manager or an Account Manager.
Providing customers service and support
Negotiating freight rates with current or new customers
Prioritizing daily initiatives
Making outbound phone calls and taking inbound phone calls
Responding to customers through emai.
lSupporting the Account Managers weekly goals
Has a strong background in sales support and customer service
Outbound and inbound calling experience Ability to negotiate and up sell current and new customers
Organized and effective under pressure Excellent verbal and written communication skills
Ability to be successful in a fast paced environment with rapidly changing priorities
Problem solving and analytical skills
Attention to detail and accuracy
Ability to multi-task in a windows based environment Enjoys working in a team oriented environment
Able to manage customer relationships