England Logistics

  • Capacity Manager

    Job Locations US-UT-Salt Lake City
    Job ID
    2015-1031
    Category
    Customer Service/Support
  • Overview

     Recognized among “Training Top 125” by Training magazine and “50 Best Companies to Sell For” by Selling Power, England Logistics aims to provide employees with a quality work experience and opportunities to develop valuable skills. Ready to begin an awesome career? We’ll help you find the role that fits you. Guess you could say we’re awesome at the “logistics” of it all. In all seriousness though, we don’t force you into a box. You control your own progress and can choose the career path less traveled. Our work environment is ambitious and fast-paced but we also like team building, group activities, celebrations, and the occasional push-up contest.

     

    As a sales support specialist you will accomplish moving freight through outbound and inbound calling. You will negotiate rates for that service with our large base of existing carriers and work to develop those relationships while establishing new ones as well. We are looking for an individual who works well with a variety of  personality types and has the ability to assess needs, prioritize, schedule and ensure individual, team and company goals are met in an effort to build the division .

     

    This position will report directly to a Senior Capacity Manager or an Account Manager.

    Responsibilities

    Providing customers service and support

    Negotiating freight rates with current or new customers

    Prioritizing daily initiatives Making outbound phone calls and taking inbound phone calls

    Responding to customers through email Supporting the Account Managers weekly goals

    Qualifications

    Has a strong background in sales support and customer service

    Outbound and inbound calling experience Ability to negotiate and up sell current and new customers

    Organized and effective under pressure Excellent verbal and written communication skills

    Ability to be successful in a fast paced environment with rapidly changing priorities

    Problem solving and analytical skills

    Attention to detail and accuracy

    Ability to multi-task in a windows based environment Enjoys working in a team oriented environment 

    Able to manage customer relationships

    Goal oriented

    Coordinates with administration to ensure account information is accurate

    Prepare and coordinate required reporting documentation

    Ensure goals are met by weekly quota

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