England Logistics

Capacity Manager

US-UT-Salt Lake City
Job ID
2015-1031
Category
Customer Service/Support

Overview

 

As a sales support specialist you will accomplish moving freight through outbound and inbound calling. You will negotiate rates for that service with our large base of existing carriers and work to develop those relationships while establishing new ones as well. We are looking for an individual who works well with a variety of  personality types and has the ability to assess needs, prioritize, schedule and ensure individual, team and company goals are met in an effort to build the division .

 

This position will report directly to a Senior Capacity Manager or an Account Manager.

 

Responsibilities

This position will report directly to a Senior Capacity Manager or an Account Manager.

The responsibilities for this position include but not limited to:

Providing customers service and support

Negotiating freight rates with current or new customers

Prioritizing daily initiatives Making outbound phone calls and taking inbound phone calls

Responding to customers through email Supporting the Account Managers weekly goals

 

 

 

 

 

 

Qualifications

Has a strong background in sales support and customer service

Outbound and inbound calling experience Ability to negotiate and up sell current and new customers

Organized and effective under pressure Excellent verbal and written communication skills

Ability to be successful in a fast paced environment with rapidly changing priorities

Problem solving and analytical skills

Attention to detail and accuracy

Ability to multi-task in a windows based environment Enjoys working in a team oriented environment 

Able to manage customer relationships

Goal oriented

Coordinates with administration to ensure account information is accurate

Prepare and coordinate required reporting documentation

Ensure goals are met by weekly quota

 

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