England Logistics

Roving Senior Account Manager

Job Locations US-UT-Salt Lake City
Job ID


The Roving Senior Account Manager will be responsible to cover for FTL SAM’s as they’re out of the office for customer visits, vacation or out sick.  The Roving SAM will work closely with all SLC LC’s to ensure the team's customers loads are handled and the SAM’s business is covered.  Depending on how busy one SAM may be, you may be required to help multiple SAM's with their business.  You'll also be responsible for aiding in the transition back once the SAM returns from their absence to make sure they are aware of the current status of their business. The Roving SAM helps to maintain the SAM's book of business through achieving new business development, volume and margin goals; and effective collaboration with internal business partners including AMs, CMs, operational and administrative professionals. When not covering for an SAM, the Roving SAM will assist in covering FTL loads and other projects assigned by the Director of Operations.  This role will include but is not limited to the following responsibilities:


  • Quoting shipping lanes
  • Accurately building loads in McLeod
  • Rate negotiations
  • Making sure freight is covered for customers
  • Problem solving
  • Researching and investigating
  • Providing transportation solutions to customers
  • Maintaining relationships and building rapport with existing customers over the phone and through email
  • Scheduling shipping appointments
  • Ensuring on-time delivery of loads
  • Customer accountability when problems arise
  • Tracking and reporting of load status to customers
  • Customer service


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